Payment issues

Lexiwebber — Wed, 25 Feb 2026 20:42:06 GMT

I have a plan with 50% off for 2 years but when I go to make the payment it is for the full price no discount

Re: Payment issues

softech — Wed, 25 Feb 2026 20:45:36 GMT

@Lexiwebber there is a system issue with renewing the plans with 50% discount. Please reach out to PM CS agent to have it resolved

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS, click "Didn't Receive code" or "Resend Code",
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Payment issues in Get Support

Payment issues

Re: Payment issues