topic Unwanted Pre-selected subscription plan in Get Support

Unwanted Pre-selected subscription plan

Anderson2 — Wed, 25 Feb 2026 17:46:58 GMT

Hi,

Does anyone know how to clear off the pre-selected subscription plan after signing in? I didn’t select this plan at all since beginning but the only option available is to continue further and activate the unwanted plan. Thank you for your reply

Re: Unwanted Pre-selected subscription plan

Handy1 — Wed, 25 Feb 2026 17:50:34 GMT

@Anderson2 You can try uninstalling the app and reinstall the app and try again or create new accout with new email and choose the desired plan if you still having issues and want to use your main email you can ask support to help

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unwanted Pre-selected subscription plan

Sansan — Wed, 25 Feb 2026 17:53:22 GMT

How it works is that when you first signed up, you chose a plan and paid for it.

Now you need to activate that plan. If you changed your mind and no longer want that original plan, you need an agent to assist you to change. Mind you, the plan that you want may not be available.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html