topic Re: Refund not received in Get Support

Refund not received

Mzello — Wed, 25 Feb 2026 15:58:12 GMT

I have not activated my sim and they said they would refund my money after cancellation but instead got charged for the next month and no refunds yet

Re: Refund not received

slusagm — Wed, 25 Feb 2026 16:01:58 GMT

we are just customers here, so, you have to go back and check with PM directly with cancellation and refund

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund not received

Sansan — Wed, 25 Feb 2026 16:02:46 GMT

Please message agents directly to advise. Since your account is already cancelled, you will not be able to use the chatbot so please you the link below to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437