https://productioncommunity.publicmobile.ca/t5/Get-Support/Account/m-p/1417358#M967859 <P>Usually there is a reason. First sign in and verify that payments are all up to date.&nbsp;</P><P>If yes, restart your phone and try again.</P> Wed, 25 Feb 2026 15:38:32 GMT Sansan 2026-02-25T15:38:32Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Account/m-p/1417357#M967858 <P>My account has been suspeneded for no reason</P> Wed, 25 Feb 2026 15:33:21 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account/m-p/1417357#M967858 Marco15 2026-02-25T15:33:21Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Account/m-p/1417358#M967859 <P>Usually there is a reason. First sign in and verify that payments are all up to date.&nbsp;</P><P>If yes, restart your phone and try again.</P> Wed, 25 Feb 2026 15:38:32 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account/m-p/1417358#M967859 Sansan 2026-02-25T15:38:32Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Account/m-p/1417366#M967863 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/661139">@Marco15</a>&nbsp;</P><P>Please note that PM is on a 30 days cycle and not monthly cycle so your renewal date is approximately shorten by a day every 2 months.&nbsp;<BR />Also, PM is a prepaid service so you need to pay first to receive service so check the status if your account by dialing 611 or call 1-855-4PUBLIC. If it indicated that your account is suspended then you missed a payment. You need to make a manual payment to continue service.</P><P>If your account is active then there could be an outage in your area so check outage map.</P><P><A href="https://istheservicedowncanada.com/status/telus/map#google_vignette" target="_self">https://istheservicedowncanada.com/status/telus/map#google_vignette</A>&nbsp;</P> Wed, 25 Feb 2026 16:24:43 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account/m-p/1417366#M967863 BKNS27 2026-02-25T16:24:43Z