topic Re: Help needed for porting Speak Out number in Get Support

Help needed for porting Speak Out number

oldstone — Tue, 04 Jan 2022 23:19:37 GMT

I submitted my porting request last week and it is only partial finished (I can make outgoing calls with my PM SIM but any incoming calls still go to the SO SIM).

I checked the forum and I think I messed up the IMEI part. What do I do now?

Re: Help needed for porting Speak Out number

eazybelle — Tue, 15 Nov 2016 03:14:24 GMT

Sounds like it is partially finished to me too. Have you contacted to mods? @Mary_M Just tagged one for ya. I think you'll have to get them to complete the port. It shouldn't take a week... something wasn't right.

Re: Help needed for porting Speak Out number

hummuschips — Tue, 15 Nov 2016 03:21:57 GMT

Hi @oldstone,

Youll need to contact the mods with all your info. Please follow the steps in the below link.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Help needed for porting Speak Out number

oldstone — Tue, 15 Nov 2016 06:40:39 GMT

Thank you @hummuschips and @eazybelle. I have PMed @Mary_M with my information.

Re: Help needed for porting Speak Out number

oldstone — Thu, 24 Nov 2016 07:06:56 GMT

2 weeks and counting... porting is still not completed. I believe the porting was failed the first time because I didn't provide the right PIN. I received a text message asking me to re-submit the SIM activation form with the correct PIN, but I got an error message trying to re-submit the form. I have then sent my PIN through the contact form last week, but haven't received any response.

Is there any other way I can re-submit my porting request?

I have also PMed MOD with my PIN, but I don't think they have had a chance to read my PM yet.

Re: Help needed for porting Speak Out number

oldstone — Sat, 03 Dec 2016 17:09:38 GMT

A Public Mobile CSR reached out and contacted me yesterday to complete the porting. All is good now. Yeah!