Billing

Kim_1964 — Tue, 24 Feb 2026 18:48:33 GMT

I signed on for 50 percent off deal in January 2026 for 2 year plan,i'm being billed the full amount.

Re: Billing

hTideGnow — Tue, 24 Feb 2026 18:50:29 GMT

HI @Kim_1964

but your account was renewed? or it is now suspended and asking for full price?

It looks like just a system glitch. Someone had the same issue yesterday and PM agent managed to sort it out. So, please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Billing

111ymlr — Tue, 24 Feb 2026 19:09:28 GMT

I have the same issue. Currently waiting for an agent to respond back to me.

topic Re: Billing in Get Support

Billing

Re: Billing

Re: Billing