topic Re: SMS not working internationally in Get Support

SMS not working internationally

ILRose — Tue, 24 Feb 2026 15:27:26 GMT

I’m in Brazil and I’m not able to get or receive SMS even though I have WiFi and data from a local carrier (separate SIM). Has any had a similar problem? Were you able to resolve it?

Re: SMS not working internationally

hTideGnow — Tue, 24 Feb 2026 15:28:52 GMT

hi @ILRose

unfortunately it is normal. PM has no roaming services other than US and Mexico. So, you won't get any SMS or data

if you need to receive 2FA, you need to receive via email while you travel

Re: SMS not working internationally

will13am — Tue, 24 Feb 2026 16:22:54 GMT

@ILRose , if you have text set to RCS format, you would be able to receive/send text sent via RCS format. Note that 2FA codes do not use RCS format and will not work.

Re: SMS not working internationally

BKNS27 — Tue, 24 Feb 2026 16:31:49 GMT

@ILRose

You can use VoIP app like TextNow if you have wifi or data. WhatsApp also will work but all parties will also need this app.

Re: SMS not working internationally

hTideGnow — Tue, 24 Feb 2026 16:36:44 GMT

hi @BKNS27

OP in Brazil already. While she can use TextNow anywhere in the world, but she won't be able to setup TextNow at this point in Brazil. TextNow has to be setup before the trip when still in US or Canada before it can be used elsewhere in the world