topic Re: Data usage recorded is incorrect in Get Support

Data usage recorded is incorrect

BWebster — Tue, 24 Feb 2026 15:19:31 GMT

Public Mobile is telling me that my data for the billing cycle is used up. However the daily usage does not demonstrate this at all. What do I do? I am - according to Public Mobile - out of data for the next 17 days!

Re: Data usage recorded is incorrect

hTideGnow — Tue, 24 Feb 2026 15:27:54 GMT

hi @BWebster

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data usage recorded is incorrect

will13am — Tue, 24 Feb 2026 15:29:44 GMT

@BWebster , over the years there have been many complaints about the data meter being inaccurate. I don't believe there have been any successful claims as such. In any event, if you believe there is something wrong with the data metering on your account, you can use the chat symbol on the lower right corner to initiate a support ticket.

Re: Data usage recorded is incorrect

BWebster — Tue, 24 Feb 2026 15:38:37 GMT

I was about of the country not using my Canadian phone. Something isn’t making sense.

Re: Data usage recorded is incorrect

hTideGnow — Tue, 24 Feb 2026 15:50:38 GMT

HI @BWebster

if you login My Account and go to Payment history, what about of data you see being used in the last 13 days?

But we are just customers here, so if you do not agree the amount of data used, you need to check with PM support agent directly. Please submit a ticket

Re: Data usage recorded is incorrect

BWebster — Tue, 24 Feb 2026 23:03:36 GMT

A customer support agent checked my daily usage against the total data usage and they didn’t correspond. The data was reset. A good outcome thanks to a helpful agent.