topic Re: Pretty sure SIM has been cloned. What do I do first? in Get Support

Pretty sure SIM has been cloned. What do I do first?

dglgould — Tue, 24 Feb 2026 14:36:22 GMT

Eversafe sms 2fa messages early this morning, now not connected.

I got an alert of suspicious activity from my bank that has SMS 2FA, and I can't even log in now.

I need to go in person to my bank, but meanwhile I assume the bad guys are going to try to steal everything.

What do I do?

CSA_PM — Tue, 24 Feb 2026 14:40:21 GMT

Please check your inbox, an agent is waiting for your reply.

hairbag1 — Tue, 24 Feb 2026 14:41:25 GMT

there should be 24hr telephone number on your payment card that you can call to suspend your payment card.

dglgould — Tue, 24 Feb 2026 14:57:20 GMT

Which e-mail? Uh-oh.

Dunkman — Tue, 24 Feb 2026 15:00:38 GMT

@dglgould wrote:
Which e-mail? Uh-oh.

Check your private message inbox:

CSA_PM or CS_Agent should be able to help.

You likely involved in Sim swap. Need to be dealt with properly as soon as possible.