topic Re: Sim card troubles in Get Support

Sim card troubles

Kai7 — Tue, 24 Feb 2026 22:03:57 GMT

Hello! I have a public mobile sim card. I am trying to use it right now without success. I have tried the SIM card also in a pixel 9 in order to check. That also didn't work. The phone I had broke and i had a functioning esim. Is that part of the problem? Could you please give me some guidance?

Thank you,

Re: Sim card troubles

softech — Tue, 24 Feb 2026 03:30:47 GMT

First of all, is the Public Mobile sim card new and never been used on any account? if so, you need to update the sim card number on your My Account to make it works, you have done that yet?

Login My Account, go to Profile page, click the pencil to the right of the sim card number and enter the sim card number of the new Public Mobile sim card you have

you can also update the sim card number using PM app, go to Account > Change Your Sim card and enter the number

Re: Sim card troubles

Kai7 — Tue, 24 Feb 2026 04:25:02 GMT

I tried that and got the following message: "Sorry, the SIM you entered is not valid." I think the issue is, is that I activated it before, and then activated an eSIM. Then my phone broke and I am trying to re-use this SIM. I am not sure, but I think I will need to get a new one. What do you think?

Thanks for your help!

Re: Sim card troubles

hairbag1 — Tue, 24 Feb 2026 04:29:39 GMT

@Kai7 wrote:
I tried that and got the following message: "Sorry, the SIM you entered is not valid." I think the issue is, is that I activated it before, and then activated an eSIM. Then my phone broke and I am trying to re-use this SIM. I am not sure, but I think I will need to get a new one. What do you think?
Thanks for your help!

You are correct in your thoughts. You need a new sim to proceed now. If there's a Mobile Klinik in your area, they have the PM sims...otherwise best to order a Public Mobile sim on Amazon for about $5 with fast shipping. If you or friend has a Prime account, shipping is free.