Sorry, we're not able to process your payment at this time.

DanSas — Tue, 24 Feb 2026 22:04:30 GMT

For some reason my plan wasn't renewed, now I am trying to pay, but getting this message:

Sorry, we're not able to process your payment at this time. Please try again later.

Any idea what could be wrong?

Thank you

Re: Sorry, we're not able to process your payment at this time.

softech — Tue, 24 Feb 2026 03:32:11 GMT

did you try to login to My Account using browser with incognito mode and click Reactivate my service? Did you also try using PM app?

If you know your 4 digits account pin, you can try dialing *611 from your phone and make a payment with amount due there to reactivate your service.

If not, another quick way is to get a voucher from SDM/Rexall/Loblaws/CanTire and then use *611 to load the voucher (no account pin required).
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.

If you want to confirm what was wrong, please open a ticket with PM suport by direct message and ask them to try to process the payment for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

topic Re: Sorry, we're not able to process your payment at this time. in Get Support

Sorry, we're not able to process your payment at this time.

Re: Sorry, we're not able to process your payment at this time.