topic Re: Wrong data amount on PB in Get Support

Wrong data amount on PB

IvySmart — Mon, 23 Feb 2026 21:01:38 GMT

Our 60 Gb plan is showing 52Gb used in 6 days. The daily breakdown shows less than 3Gb.

Sansan — Mon, 23 Feb 2026 21:17:38 GMT

Clear cache, sign out and back and check again.

The site had been famous for providing incorrect information from time to time..

If you know you haven't used it yet it's wouldn't worry about it much. You will not be charged extra and you cannot exceed your allowance.

But yes it should be showing correct information as that can be very disturbing to see.

BKNS27 — Mon, 23 Feb 2026 21:22:36 GMT

Check to see if it is the data counter app on your account phone. I found the PM app on the phone gets me the up to date data usage.

IvySmart — Tue, 24 Feb 2026 02:26:36 GMT

I've cleared the cache, and tried using the app and PC login to PM. Still showing 52Gb used. Daily amounts add up to about 3Gb.

Sansan — Tue, 24 Feb 2026 19:01:07 GMT

Lots of complaints about this every now and then. If your concerned, create a ticket and inquire.

hTideGnow — Tue, 24 Feb 2026 19:06:42 GMT

HI @IvySmart if you still find the site not showing you the correct usage, ask PM agent to check and confirm

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage