topic Re: Credit Card Declined, Now my promo is gone in Get Support

Credit Card Declined, Now my promo is gone

Rylan7 — Mon, 23 Feb 2026 21:59:03 GMT

I signed up for the $40 plan with promo of 50% off for 2 years. My card declined because of a mistake and now it wants $40. How can I fix this?

Re: Credit Card Declined, Now my promo is gone

Chalupa_Batman — Mon, 23 Feb 2026 22:00:12 GMT

Contact a CS Agent.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Credit Card Declined, Now my promo is gone

BKNS27 — Mon, 23 Feb 2026 22:02:54 GMT

@Rylan7

Type in Submit a Ticket followed by Contact on the Chat icon for a CS_Agent to help to update your CC information and the 50% off promo.

Re: Credit Card Declined, Now my promo is gone

Rylan7 — Mon, 23 Feb 2026 22:33:26 GMT

Sounds good, just submitted my ticket!

Re: Credit Card Declined, Now my promo is gone

Rylan7 — Tue, 24 Feb 2026 03:01:25 GMT

This ended up working pretty quickly, in less than 2 hours my issue was fixed and account reactivated.