topic Re: I CANT GET THIS FUNCTIONING in Get Support

I CANT GET THIS FUNCTIONING

Ackidd — Mon, 23 Feb 2026 20:09:45 GMT

Re: I CANT GET THIS FUNCTIONING

slusagm — Mon, 23 Feb 2026 20:11:43 GMT

You cannot get the PM service working?

Tell is more. New or existing customer? What phone? Physical or eSIM? What have you done so far ?

Re: I CANT GET THIS FUNCTIONING

Ackidd — Mon, 23 Feb 2026 20:14:19 GMT

I ported my number from Bell to Public on Friday. It has not worked since. I have tried all the recommendations. Still attempting the manual port by bell but the transfer request keeps getting canceled for some reason by public. Everytime I think im getting somewhere I dont get an answer back from public and its too late. This is awful

Re: I CANT GET THIS FUNCTIONING

Ackidd — Mon, 23 Feb 2026 20:25:40 GMT

Also, I decided to take the esim as i thought it would be easier.

Re: I CANT GET THIS FUNCTIONING

slusagm — Mon, 23 Feb 2026 20:26:52 GMT

@Ackidd

there is a porting assistance team you can call and ask. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: I CANT GET THIS FUNCTIONING

Ackidd — Mon, 23 Feb 2026 20:31:54 GMT

The second link doesnt work. I have been trying to repeatedly contact an agent but they dont get back to me in time. I am going to have to cancel public completely as I need my ohone for work and this is ridiculous and ha taken up many hours