topic Re: Port out in Get Support

Port out

mauropino17 — Mon, 23 Feb 2026 19:52:46 GMT

I already send a request from iplum to port-in my number from there... I mean i want xxxxxxxxxxxxx with iplum..... But i haven't received any confirmation from public mobile that ilthis will be done... Do i need to provide them something from public mobile to them in orden to have my xxxxxxxxxxxxxxxxxx number with iplum?

Thx

Re: Port out

slusagm — Mon, 23 Feb 2026 19:54:01 GMT

Please remove you phone number from your post, we are just customers here

First, make sure your PN account is active

And ask the new provider to check again , make sure your gave them the correct account number. Ask the ro resend another porting request

If you still do not receive any port authorization text, ask PM to check

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Port out

Sansan — Mon, 23 Feb 2026 19:55:11 GMT

If your porting out, you need to contact your new provider to verify and confirm. You need to give them your Public Mobile account number.