topic Data issues in Get Support

Data issues

EJD2 — Mon, 23 Feb 2026 19:39:56 GMT

I have the Canada Us Mexico plan. Recently I was in Mexico and could only use phone while connected to Wifi. Why can’t I use my phone from LTE 4g or 5g ?

Re: Data issues

slusagm — Mon, 23 Feb 2026 19:42:54 GMT

Did you turn on Roaming data on the phone?

And you might need to change Network connection to Manual and manually connect to AT&T or Telcel or Movistar for it to work

Re: Data issues

TheSterlinger — Mon, 23 Feb 2026 19:44:20 GMT

I guess you are back now, but did you do any troubleshooting?

Connecting to different providers? Switching between automatic and manual?

Re: Data issues

EJD2 — Tue, 03 Mar 2026 13:27:01 GMT

I found where to turn on roaming so hopefully that helps. Thanks