topic Re: Data not working in Get Support

Data not working

4169909699 — Mon, 23 Feb 2026 18:45:11 GMT

Refresh / reprovision my eSIM. Voice works but cellular data shows ‘Network Not Available’ under About.

Re: Data not working

will13am — Mon, 23 Feb 2026 18:49:03 GMT

@4169909699 , by chance did you turn off mobile data or if you are running multiple SIMs, the alternate SIM is set as primary for data? You cannot have voice calls work while not having a network connection.

Re: Data not working

4169909699 — Mon, 23 Feb 2026 19:00:56 GMT

My line is active but cellular data does not attach. It shows “Network Not Available” in Settings → About. I had duplicate eSIM profiles and removed both. Please reprovision my eSIM and resend activation.

Re: Data not working

TheSterlinger — Mon, 23 Feb 2026 19:39:46 GMT

Please note that we are all customers here helping.

If you deleted your Public Mobile eSIM, you should not have done so.

You need to download the Public Mobile App to your phone and purchase another eSIM.

Re: Data not working

4169909699 — Mon, 23 Feb 2026 20:06:58 GMT

So what service are we paying for if we’re all costumers? Get on the bus and drive it yourself? Pay for your flight and fly the plane? Wtf is this? I’m gonna fix and getting out of here this is stupid