Re: I can not receive a verification SMS Code

MarlonBackup — Mon, 23 Feb 2026 18:08:16 GMT

Me neither. I am not getting a code delivered to my email after many tries, and cannot receive by text message either. Essentially, I'm locked out of my account since yesterday. Up to date credit card on file with money and account has been disabled since yesterday. ChatBot is headache and cannot answer simple questions. I had to create a new Community Account just to message here as the old account required SMS or email code to login in.
Do I have to switch to another company? I'm beginning to get tired of this crap.

Re: I can not receive a verification SMS Code

hTideGnow — Mon, 23 Feb 2026 18:11:35 GMT

hi @MarlonBackup

are you talking about 2FA text for logging in Public Mobile account? you can ask PM agent to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: I can not receive a verification SMS Code in Get Support

Re: I can not receive a verification SMS Code

Re: I can not receive a verification SMS Code