SIM card failure

Dinahw — Mon, 23 Feb 2026 03:10:52 GMT

Is there a fix for the SIM card failure after iOS update?

Re: SIM card failure

hTideGnow — Mon, 23 Feb 2026 01:31:51 GMT

physical sim? Sim card usually won't fail, so it is more a software problem

make sure you have no other sim card or eSIM on the phone, only PM sim there

make sure the PM sim is enabled (Turn on this line is toggled on) and with a label Primary

update carrier profile

Reboot phone and click Reset network setitngs

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

softech — Mon, 23 Feb 2026 02:35:21 GMT