topic Re: Refund Policy in Get Support

Refund Policy

Mucheru — Sun, 22 Feb 2026 19:57:31 GMT

Hi, do I get a refund upon exiting my plan with unused funds?

Re: Refund Policy

hTideGnow — Sun, 22 Feb 2026 19:58:58 GMT

sorry, PM has a no refund policy. If you have unused fund and planning to leave, better to wait till the money all used before you leave.

Re: Refund Policy

Dunkman — Sun, 22 Feb 2026 19:59:24 GMT

@Mucheru

Short answer is No. You are unable to get refund with prepaid service with Public mobile. If you port to another company, there is no refunds or pro-rating of plans. You lose whatever is remaining in your account.

Re: Refund Policy

BKNS27 — Sun, 22 Feb 2026 20:00:54 GMT

@Mucheru

Normally there are no refund on PM prepaid plan unless it is related to new activation issues. I would suggest you add balance funds for your next month payment then you can close your account.

Re: Refund Policy

Mucheru — Sun, 22 Feb 2026 20:01:24 GMT

Thanks for the update,