I accidently started a new subscription

Jenna-wakely — Sun, 22 Feb 2026 19:01:57 GMT

I accidently started a new subscription when I meant to reactive my original subscription as my credit card stopped working and I needed to add a new payment method. I am stuck in the new activation process of the new subscription I accidently started as it wants me to choose a new number when I can't lose my old number. It also won't let me transfer my original number. I am stuck. Please help me cancel this activation of the new subscription.

Re: I accidently started a new subscription

Dunkman — Sun, 22 Feb 2026 19:19:25 GMT

@Jenna-wakely

You will need to contact customer service agent,

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It may take a few hours to respond on weekend.

You should still be able to access your original account. Use your email as the user ID and password to login. Then you can change your credit card and load up funds to restart your service. You will need help with the new activation, etc.

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I accidently started a new subscription

Re: I accidently started a new subscription