topic Re: Account payment in Get Support

Account payment

Draedis — Sun, 22 Feb 2026 15:02:25 GMT

Hello, I forgot to transfer funds to the card used for payment of my Public Mobile phone service, and so the account was suspended last night. This morning I added funds to the card and updated the payment method with the same card, but it's been half an hour and the account has still not been re-activated. Do I need to update the payment method with a different card, or is the same one alright?

Re: Account payment

Handy1 — Sun, 22 Feb 2026 15:05:54 GMT

@Draedis When yo update the card you need to make manual payment

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Account payment

hairbag1 — Sun, 22 Feb 2026 15:07:00 GMT

@Draedis

now that you've added funds to the card, now you should log in to your account to Resume your service. If you log in using the app, you should see that Resume icon right away.

Re: Account payment

Draedis — Sun, 22 Feb 2026 15:18:51 GMT

Thank you. Can we make manual payments within the app? I couldn't find a place to do so in the app itself.

Re: Account payment

hTideGnow — Sun, 22 Feb 2026 15:32:58 GMT

HI @Draedis

you have already paid, wasn't it? check the payment page on My Account

if you need to make a manual payment, you need to use the browser. Please use a browser to login My Account, then go to this page to make payment: https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Account payment

Dunkman — Sun, 22 Feb 2026 15:33:25 GMT

@Draedis wrote:
Thank you. Can we make manual payments within the app? I couldn't find a place to do so in the app itself.

@Draedis

Yes, under poyment section. Add funds with credit card link. Chaose amount to load up.

Re: Account payment

hairbag1 — Sun, 22 Feb 2026 15:34:04 GMT

@Draedis wrote:
Thank you. Can we make manual payments within the app? I couldn't find a place to do so in the app itself.

Once you've updated payment card you can also use the app, log in to your Public Mobile account > click the Payment tab...scroll down to Add Funds With Credit Card.

Re: Account payment

Draedis — Sun, 22 Feb 2026 15:48:02 GMT

There is no "Add funds with credit card" option in my app... the only "Add funds" option in the Payments section is to "Add funds with voucher". Guess the website is the only option for me for this. Thanks to everyone for the assistance 🙂

Re: Account payment

Dunkman — Sun, 22 Feb 2026 16:24:19 GMT

@Draedis

@Draedis wrote:
There is no "Add funds with credit card" option in my app... the only "Add funds" option in the Payments section is to "Add funds with voucher". Guess the website is the only option for me for this. Thanks to everyone for the assistance 🙂

Interesting. Maybe update the PM app. Here is what shows up in my App.

Re: Account payment

hTideGnow — Sun, 22 Feb 2026 17:15:21 GMT

hi @Draedis

the Add Funds to account option is there for accounts from the old days but hidden for new accounts. So, you won't be able to find it on the app or browser. you need to use the link I provided