topic Re: cant activate sim , credit card error. in Get Support

cant activate sim , credit card error.

Abhijith — Tue, 04 Jan 2022 23:19:33 GMT

I've bought a public mobile sim today and i want to port my number from bell to public mobile, i tried a lot to activate it but i couldnt do it . it always shows " Sorry, we are unable to process your credit card request. Please ensure your credit card details are entered correctly and try again. If you continue to experience problems, please contact your credit card provider for more information. " the card is fine , tried to change the web browser and tried again after some hours . but nothing worked . please help me someone .

Re: cant activate sim , credit card error.

mimmo — Thu, 28 Jun 2018 19:19:57 GMT

You might need to contact mods but basic trouble shhoing are:

1) make sure your profile and CC info are the same.

2) don't use a unut number

3) leave last digit from posyltal code

4 check that no transactions were processed even if it said they were not.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Some good posts/reads:

Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

Re: cant activate sim , credit card error.

computergeek541 — Thu, 28 Jun 2018 19:22:37 GMT

@Abhijith wrote:
I've bought a public mobile sim today and i want to port my number from bell to public mobile, i tried a lot to activate it but i couldnt do it . it always shows " Sorry, we are unable to process your credit card request. Please ensure your credit card details are entered correctly and try again. If you continue to experience problems, please contact your credit card provider for more information. " the card is fine , tried to change the web browser and tried again after some hours . but nothing worked . please help me someone .

If there really was a mistake in your name, address, or card details, trying again wouldn't cause any issues.

Unfortunately, Public Mobile's billing system has a bad habbit or reporting a declined transaction even though it went through fine. if that's what happened, Public Mobile will have charged your credit card multiple times, but because the Public Mobile end erroneously believes that you didn't pay, your service won't start working.

You'll want to check to see if you really were charged. If you were, you will need to send a message to Moderator_Team to have them manually add the funds to your account, activate your cell phone services, and to refund any duplicated payment charges.

Re: cant activate sim , credit card error.

Abhijith — Thu, 28 Jun 2018 19:39:05 GMT

thanks all , it was my mistake i entered wrong postal code that might be the reason . anyway it worked now.