topic Re: Verification Code Not Recieved in Get Support

Verification Code Not Recieved

Yoheswaran — Sun, 22 Feb 2026 01:38:49 GMT

We have another public mobile account in our household and are not able to receive the verification code on that phone. We have attempted to transfer the number from koodo to public mobile and we are unsure if its complete. We realized that the number still works but there is no data or transfer to the public mobile service.

Please Advice on what we should do

Thank you.

Re: Verification Code Not Recieved

Sansan — Sun, 22 Feb 2026 02:06:35 GMT

@Yoheswaran

Did you complete all the steps using the Publc Mobile app?

Do you see the option that says Didn't receive this code? If you click on it, it should give you the option to resend to email.

If you dont have the option, you works need to message a csa for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Verification Code Not Recieved

BKNS27 — Sun, 22 Feb 2026 02:13:50 GMT

@Yoheswaran

Was the Koodo SIM in the phone to receive the text?
Was the Koodo account active?

If both are followed then have the CS_Agent contact Koodo to resend the text to that phone.

Click on the Chat icon and type in Submit a Ticket then Contact.

Re: Verification Code Not Recieved

hTideGnow — Sun, 22 Feb 2026 02:11:15 GMT

hi @Yoheswaran

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage