topic Re: My Account Drop Down in Get Support

My Account Drop Down

Carolyn68 — Sat, 21 Feb 2026 17:39:52 GMT

The 'My Account' drop down menu does not have any options and just seems to take me to another window that doesn't appear to be my account. It is stuck in a loop. I have tried clearing cache, going incognito, and I have also tried a different computer.

Re: My Account Drop Down

Dunkman — Sat, 21 Feb 2026 17:43:35 GMT

@Carolyn68

I checked and I am able to access My account.

My account tab will start a new window. Is your web browser settings preventing pop ups?

Maybe try a different web browser. Or try the PM app itself.

Re: My Account Drop Down

Carolyn68 — Sat, 21 Feb 2026 17:49:26 GMT

I was able to go into it on my husbands account, but now it is not working on my account.

Re: My Account Drop Down

Dunkman — Sat, 21 Feb 2026 17:51:19 GMT

@Carolyn68 wrote:
I was able to go into it on my husbands account, but now it is not working on my account.

@Carolyn68

Website has caching issues. Especially if trying to access different accounts. May need to clear cache before trying your account.

Might want to consider download PM app on your phone and login that way.