topic Re: SIM CARD in Get Support

SIM CARD

334lll — Sat, 21 Feb 2026 17:44:52 GMT

I tried purchasing a SIM CARD Online and I kept getting the message that the operation could not be completed. After 4 tries I checked my bank account only to find that I had been charged 4 times for a SIM card. I need a refund and I need a card to be sent to me. Please help.

Re: SIM CARD

softech — Sat, 21 Feb 2026 17:47:51 GMT

@334lll check if they were just pending charges.

If they were posted charges, ask PM CS agent to check and help

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: SIM CARD

BKNS27 — Sat, 21 Feb 2026 17:49:35 GMT

@334lll

Best to contact a CS_Agent by clicking on the Chat icon then type in Submit a Ticket then Contact for a refund.

I would recommend you purchase the SIM from Amazon for $5 with faster shipping as PM ($10) may take up to 3 week to arrive.