topic Phone number not eligible for port when transferring from PhoneBox - have account number in Get Support

Phone number not eligible for port when transferring from PhoneBox - have account number

xinge — Sat, 21 Feb 2026 19:59:03 GMT

I have an active Public Mobile account with temporary number. Trying to port in my PhoneBox number. Error: Phone number not eligible for port. I have the account number from PhoneBox, selected Telus as provider. PhoneBox confirmed it's portable, but self-serve rejects. Can a CS agent help manually process the port? Thanks

Re: Phone number not eligible for port when transferring from PhoneBox - have account number

Dunkman — Sat, 21 Feb 2026 17:48:26 GMT

@xinge

Yes, you will need to contact customer service agent to help manually.

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437