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    <title>topic Re: my puk code in Get Support</title>
    <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/my-puk-code/m-p/1416477#M967307</link>
    <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/606844"&gt;@WDG&lt;/a&gt;&amp;nbsp;SIM PUK is an unlock code to be used after the sim is locked&amp;nbsp;&lt;/P&gt;&lt;P&gt;If you meant the SIM PIN code instead, you can go to the phone settings to disable it and you will then be asked to enter the sim pin and you will know if you got the correct pin ( From &lt;STRONG&gt;Settings &amp;gt; Cellular&lt;/STRONG&gt; )&lt;/P&gt;&lt;P&gt;If for any reason your sim is locked and you need a sim PUK, please reach out to PM CS agent&amp;nbsp;&lt;/P&gt;&lt;P&gt;Please open ticket with PM support:&lt;/P&gt;&lt;DIV class=""&gt;&lt;DIV class="lia-indent-padding-left-30px"&gt;&lt;STRONG&gt;1. Open ticket via Chatbot (need access to My Account):&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;At&lt;/SPAN&gt;&lt;SPAN&gt;&amp;nbsp;&lt;A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="nofollow noopener noreferrer"&gt;https://widget.telus.tiia.ai/publicmobile/publicmobile.html&lt;/A&gt;&lt;/SPAN&gt;&lt;BR /&gt;&lt;FONT size="2"&gt;&amp;nbsp; &amp;nbsp; Start by typing "&lt;STRONG&gt;Submit a ticket&lt;/STRONG&gt;", then click "&lt;STRONG&gt;Contact Us&lt;/STRONG&gt;", then "&lt;STRONG&gt;Other&lt;/STRONG&gt;", then "&lt;STRONG&gt;Log In&lt;/STRONG&gt;", finally click "&lt;STRONG&gt;Click here to submit a ticket ↗&lt;/STRONG&gt;"&amp;nbsp;&lt;BR /&gt;&lt;SPAN&gt;&amp;nbsp; &amp;nbsp; (if unable to receive 2FA via SMS, click "&lt;/SPAN&gt;&lt;STRONG&gt;Didn't Receive code&lt;/STRONG&gt;&lt;SPAN&gt;" or "&lt;STRONG&gt;Resend Code&lt;/STRONG&gt;",&lt;BR /&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp;then choose "&lt;/SPAN&gt;&lt;STRONG&gt;Send email&lt;/STRONG&gt;&lt;SPAN&gt;" or "&lt;STRONG&gt;Send Voice Message&lt;/STRONG&gt;" to get 2FA via email or voicemail)&lt;/SPAN&gt;&lt;BR /&gt;&lt;/FONT&gt;&lt;STRONG&gt;2. If you have trouble with Chatbot or you don't have access to My Account:&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;Private message CS Agent at:&amp;nbsp;&lt;/SPAN&gt;&lt;BR /&gt;&lt;FONT size="2"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"&gt;https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437&lt;/A&gt;&lt;BR /&gt;&lt;/FONT&gt;&lt;EM&gt;**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there&amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/EM&gt;&lt;/DIV&gt;&lt;/DIV&gt;</description>
    <pubDate>Sat, 21 Feb 2026 17:35:03 GMT</pubDate>
    <dc:creator>softech</dc:creator>
    <dc:date>2026-02-21T17:35:03Z</dc:date>
    <item>
      <title>my puk code</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/my-puk-code/m-p/1416475#M967305</link>
      <description>&lt;P&gt;Can i verify my puk code before i try putting the simm from my new iphone into my old iphone&lt;/P&gt;&lt;P&gt;i have a puk code do not know it it has ever been changed&lt;/P&gt;</description>
      <pubDate>Sat, 21 Feb 2026 19:59:24 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/my-puk-code/m-p/1416475#M967305</guid>
      <dc:creator>WDG</dc:creator>
      <dc:date>2026-02-21T19:59:24Z</dc:date>
    </item>
    <item>
      <title>Re: my puk code</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/my-puk-code/m-p/1416477#M967307</link>
      <description>&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/606844"&gt;@WDG&lt;/a&gt;&amp;nbsp;SIM PUK is an unlock code to be used after the sim is locked&amp;nbsp;&lt;/P&gt;&lt;P&gt;If you meant the SIM PIN code instead, you can go to the phone settings to disable it and you will then be asked to enter the sim pin and you will know if you got the correct pin ( From &lt;STRONG&gt;Settings &amp;gt; Cellular&lt;/STRONG&gt; )&lt;/P&gt;&lt;P&gt;If for any reason your sim is locked and you need a sim PUK, please reach out to PM CS agent&amp;nbsp;&lt;/P&gt;&lt;P&gt;Please open ticket with PM support:&lt;/P&gt;&lt;DIV class=""&gt;&lt;DIV class="lia-indent-padding-left-30px"&gt;&lt;STRONG&gt;1. Open ticket via Chatbot (need access to My Account):&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;At&lt;/SPAN&gt;&lt;SPAN&gt;&amp;nbsp;&lt;A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="nofollow noopener noreferrer"&gt;https://widget.telus.tiia.ai/publicmobile/publicmobile.html&lt;/A&gt;&lt;/SPAN&gt;&lt;BR /&gt;&lt;FONT size="2"&gt;&amp;nbsp; &amp;nbsp; Start by typing "&lt;STRONG&gt;Submit a ticket&lt;/STRONG&gt;", then click "&lt;STRONG&gt;Contact Us&lt;/STRONG&gt;", then "&lt;STRONG&gt;Other&lt;/STRONG&gt;", then "&lt;STRONG&gt;Log In&lt;/STRONG&gt;", finally click "&lt;STRONG&gt;Click here to submit a ticket ↗&lt;/STRONG&gt;"&amp;nbsp;&lt;BR /&gt;&lt;SPAN&gt;&amp;nbsp; &amp;nbsp; (if unable to receive 2FA via SMS, click "&lt;/SPAN&gt;&lt;STRONG&gt;Didn't Receive code&lt;/STRONG&gt;&lt;SPAN&gt;" or "&lt;STRONG&gt;Resend Code&lt;/STRONG&gt;",&lt;BR /&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp;then choose "&lt;/SPAN&gt;&lt;STRONG&gt;Send email&lt;/STRONG&gt;&lt;SPAN&gt;" or "&lt;STRONG&gt;Send Voice Message&lt;/STRONG&gt;" to get 2FA via email or voicemail)&lt;/SPAN&gt;&lt;BR /&gt;&lt;/FONT&gt;&lt;STRONG&gt;2. If you have trouble with Chatbot or you don't have access to My Account:&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;Private message CS Agent at:&amp;nbsp;&lt;/SPAN&gt;&lt;BR /&gt;&lt;FONT size="2"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"&gt;https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437&lt;/A&gt;&lt;BR /&gt;&lt;/FONT&gt;&lt;EM&gt;**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there&amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/EM&gt;&lt;/DIV&gt;&lt;/DIV&gt;</description>
      <pubDate>Sat, 21 Feb 2026 17:35:03 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/my-puk-code/m-p/1416477#M967307</guid>
      <dc:creator>softech</dc:creator>
      <dc:date>2026-02-21T17:35:03Z</dc:date>
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