topic Re: Cannot call into US from Canada with US roaming addon in Get Support

Cannot call into US from Canada with US roaming addon

Anakin — Fri, 13 Feb 2026 21:19:00 GMT

I bought a US Roaming - Talk Text (15-day) add on to call a number in the 704 area code in the US from Canada but I keep getting an automated message saying I am out of minutes.

Did I buy the wrong addon? Can I get a refund if I did? Which is the right addon?

Re: Cannot call into US from Canada with US roaming addon

hTideGnow — Fri, 13 Feb 2026 21:18:07 GMT

hi @Anakin

you bought the wrong addon. Calling into US from Canada just need the 1000 US Calling LD minutes, not the roaming. Roaming is when you are in US

so, ask PM agent to help to reverse the purchase, and you can then buy the correct addon after

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot call into US from Canada with US roaming addon

Anakin — Sat, 21 Feb 2026 13:31:48 GMT

Thank you very much that was exactly what I needed