topic Re: No service in Get Support

No service

Barry58 — Fri, 20 Feb 2026 18:52:43 GMT

Got text message informing me no service as a result of no payment. Checking my records, payment is usually on the 23 or 24th of the month and posted the next day. However, noticed this month, it has been moved to the 20th and not posted yet on credit card. Should have a few more days of service. Why has the payment date been moved up and service discontinued suddenly. Have not had any issues since moving to Public until now.

Re: No service

hTideGnow — Fri, 20 Feb 2026 18:51:51 GMT

hi @Barry58

PM is using 30 days cycle and renewal date won't be always on 23rd or 24th, the cycle date keeps changing

Re: No service

computergeek541 — Fri, 20 Feb 2026 18:52:19 GMT

@Barry58 wrote:
Got text message informing me no service as a result of no payment. Checking my records, payment is usually on the 23 or 24th of the month and posted the next day. However, noticed this month, it has been moved to the 20th and not posted yet on credit card. Should have a few more days of service. Why has the payment date been moved up and service discontinued suddenly. Have not had any issues since moving to Public until now.

Renewals do not happen on the same day each month as Public Mobile has never had montly plans. Your plan duration is 30 days. Since your service has been suspended, you'll need to make a manual payment to resume using your Public Mobile services.

Re: No service

Barry58 — Fri, 20 Feb 2026 19:02:48 GMT

The payment has been already placed on my credit card as a transaction and will be posted the following day. I don't want to pay twice for the same billing cycle. Why has the billing cycle been changed, as my payment last month is effective for a few more days to the 22 or 23 and not the 20th since I joined. I have not had any issues until today. Your new billing cycle is the root of this inquiry. Been a customer since 2024 on a monthly basis.

Re: No service

computergeek541 — Fri, 20 Feb 2026 19:04:50 GMT

Re: No service

computergeek541 — Fri, 20 Feb 2026 19:08:48 GMT

@Barry58 wrote:
The payment has been already placed on my credit card as a transaction and will be posted the following day. I don't want to pay twice for the same billing cycle. Why has the billing cycle been changed, as my payment last month is effective for a few more days to the 22 or 23 and not the 20th since I joined. I have not had any issues until today. Your new billing cycle is the root of this inquiry. Been a customer since 2024 on a monthly basis.

The cycle is 30 days long. Different months have different amounts of days in them. The date will constatntly change depending on the number of days in a given month.

Re: No service

Barry58 — Fri, 20 Feb 2026 19:45:01 GMT

Then why has past history shown payment is approximately the 23, 24 or 25th of the month? And within the cycle of 30 calendar days. Not going to debate the monthly, prepaid subscription issue. Oh...my past payments have ALL been for prepaid subscription for a period of 30 calendar days. You are correct not all months have 30 days, but I believe all have at least 23, 24 or 25 days. So why has my billing date (renewal) been changed? I have already indicated 2025 payments have been successfully completed on the above mentioned calendar dates. Your statement regarding renewal date of my plan will always been different is difficult to understand.

Re: No service

Barry58 — Fri, 20 Feb 2026 19:46:14 GMT

So, do I need to pay twice for the subscription?

Re: No service

softech — Fri, 20 Feb 2026 21:57:26 GMT

@Barry58

with 30 days cycle, the renewal date will shift 1 day after a 31 days month. On the other hand, you will gain 2 days after this February.

If today Feb 20 is your latest payment date, these are the previous and next couple renewal dates
Jun 25, 2025
Jul 25, 2025
Aug 24, 2025
Sep 23, 2025
Oct 23, 2025
Nov 22, 2025
Dec 22, 2025
Jan 21, 2026
Feb 20, 2026 (this renewal)
Mar 22, 2026
Apr 21, 2026
May 21, 2026
Jun 20, 2026

Re: No service

Barry58 — Fri, 20 Feb 2026 20:10:21 GMT

Okay, so billing (renewal) date is not the issue. Since it has already been transactioned on my credit card and likely posted the next day, and the day has not expired yet, why was the service disconnected so abruptly. I have not had any issues until today. I do note the January 2026 payment of $31.45 was posted on January 22; which indicates I should still have 2 days of service. Enough time for the lasted payment to be posted.

Re: No service

softech — Fri, 20 Feb 2026 21:58:11 GMT

@Barry58 posted date on credit card side does not matter, it is the payment date on PM side that counts

If you last payment date was Jan 21, the actual service cycle would be : Jan 21, 2026 - Feb 19, 2026 (this is a 30 days cycle )

As the last cycle ended Feb 19th, you will lose service if there is any payment issue today

So, do you have service now? Did you login My Account and is it showing Account Active or suspended?

Re: No service

Barry58 — Sat, 21 Feb 2026 09:17:10 GMT

No, I do not have service at the time of this writing. The call to PM shows the account is still suspended. When did PM switch to a calendar 30 day period billing? As I have mentioned previously, the past billing dates have all been around the 22, 23, or 24 day of the month (confirmed by pursuing the past history payments on my account). This latest billing comes on the 20th, which is likely the root of the problem.

Re: No service

softech — Sat, 21 Feb 2026 11:56:46 GMT

@Barry58 PM always has a 30 days billing cycle since PM started the business

Please check your My Account > Payment history page ( https://myaccount.publicmobile.ca/en/account/payment/payment-history ). It will show you a full year of history there and you will see that it has been renewing every 30 days. If the latest payment was Feb 20th, you will see your last couple payment dates match the dates I provided above perfectly.

If you still do not have service now, please check My Account and confirm if account status is Active. If it shows active but you have no service, ask PM CS agent further investigate. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS, click "Didn't Receive code" or "Resend Code",
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there