topic Re: Issue with New Plan Subscription Not Activated in Get Support

Issue with New Plan Subscription Not Activated

lilihe — Sat, 21 Feb 2026 03:47:16 GMT

I recently resubscribed to a new plan on my account, but it is still showing that my services are on hold due to the expiration of your subscription..

Could you please check the status of my subscription and let me know when my service will be fully activated? I would appreciate your assistance in resolving this issue as soon as possible.

Please let me know if you need any additional information from my side.

Thank you very much for your help.

Lili

Re: Issue with New Plan Subscription Not Activated

Sansan — Sat, 21 Feb 2026 04:03:00 GMT

Hi, What do you mean you subscribed to a new plan in your account? You can only have 1 plan per account.

Do you mean you switched your existing plan to another?

Was a payment made to cover the subscription? If it's asking for payment, once signed into your account, click the Payment Tab and click and pay to resume services.

If you still need a csa help you can create a ticket for them and they will assist you.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Issue with New Plan Subscription Not Activated

softech — Sat, 21 Feb 2026 09:52:02 GMT