topic Re: Points in Get Support

Points

Hockeymom77 — Fri, 20 Feb 2026 14:36:41 GMT

I used points on my kids phone numbers through their accounts and I was required to pay additional to get their lines up and running. I used my points on my line and I didn't have to pay. So I'm wondering if this is a error. If needing the numbers to check I can provide their numbers.

Thanks

Lorraine

Re: Points

hairbag1 — Fri, 20 Feb 2026 14:41:07 GMT

@Hockeymom77

if you redeemed 20 Points, that was will be added to your Available Funds to pay for $20 of next regular plan renewal cost. If the plan costs are higher, you'll pay the diff on your on-file payment card. If the regular plan cost is $20 or less...you'll have enuff to cover it with the redemption.

Re: Points

Hockeymom77 — Fri, 20 Feb 2026 14:43:32 GMT

We all have the same plan at 40.95. so I don't understand why I had to pay difference on theirs and not mine

Re: Points

hTideGnow — Fri, 20 Feb 2026 14:47:52 GMT

hi @Hockeymom77

is the difference around $10+ tax? if it is , then it will be a referral credit of $10

or go to Payment history on both accounts, take screenshots and post here and we can help. of course, remember to hide the personal info

Re: Points

hTideGnow — Fri, 20 Feb 2026 16:56:38 GMT

hi @Hockeymom77

we don't need the phone number. click the down arrow on the top right of your post and Edit Message to remove them

and you sure the bank charged you $39.95+1 ? for all 3 accounts?

Re: Points

Hockeymom77 — Fri, 20 Feb 2026 17:04:49 GMT

No it didn't charge me 39.95 plus tax. I paid 20.95 as the 20$ credit (in points was taken off yesterday). I went to look at mine and i did the same thing and I didn't have to pay my amount. My account says we we take payment on March 21.

Re: Points

hTideGnow — Fri, 20 Feb 2026 17:07:59 GMT

hi @Hockeymom77

so, everything is good as it should be then

and btw, someone helped to removed your post with the screenshots. But you still have to delete it off your profile

go to here
https://productioncommunity.publicmobile.ca/t5/media/gallerypage/user-id/526499/tab/all

click X on the top right of each pic to delete

Re: Points

Hockeymom77 — Fri, 20 Feb 2026 17:08:21 GMT

Why did it charge my kids to pay and not mine. That's what I don't understand.

Thanks

Lorraine

Re: Points

Hockeymom77 — Fri, 20 Feb 2026 17:10:47 GMT

Thank you, they are deleted

Re: Points

hTideGnow — Fri, 20 Feb 2026 17:12:39 GMT

hi @Hockeymom77

so the credit card shows your kids were charged $40+?

according to the payment history of all 3 lines, there were only charged $20 after the $20 credit

I guess you can ask PM support agent o check and confirm

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
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