topic Re: Payment in Get Support

Payment

Kayla888 — Fri, 20 Feb 2026 16:08:09 GMT

My payment didn’t go through today. I have no services. I changed my method of payment to a different credit card. How can I effectively make a payment. There is no message about « your attention is required » under payments tab. Indkmr see anywhere in the app I can pay. I’ve called 611 to go this route, and it asked for a pin .. I was never asked for a pin.. can I reset my pin? The app and website is not very easy or streamlined to just go in and make a payment and resume services. Quite frustrating.

Re: Payment

softech — Fri, 20 Feb 2026 16:10:14 GMT

@Kayla888

you don't see a button "Pay and Resume services now" to make payment?

if not, login My Account again using browser, then use this link to load enough funds to resume service

https://myaccount.publicmobile.ca/en/account/payment/funds/card
When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK

Re: Payment

BKNS27 — Fri, 20 Feb 2026 16:37:03 GMT

@Kayla888

You can reset your PIN in your account or:

https://myaccount.publicmobile.ca/en/account/reset/pin