topic Calling Toll Free Numbers from 613 in Get Support

Calling Toll Free Numbers from 613

LesF — Fri, 20 Feb 2026 14:23:06 GMT

Is anyone else having issues calling toll free numbers? I have been all morning.

I am able to reach them with my Fongo account.

I'm pretty sure it’s a Telus network issue. Area code is 613

Re: Calling Toll Free Numbers from 613

slusagm — Fri, 20 Feb 2026 14:25:59 GMT

yes , it is a common problem, but PM can resolve it

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Calling Toll Free Numbers from 613

hairbag1 — Fri, 20 Feb 2026 14:27:31 GMT

@LesF

you'll need to get Customer Support to help as this is a known issue. Start by clicking the orange chat bubble on the lower right side of the page.