topic Request a Refund in Get Support

Request a Refund

ariston — Fri, 20 Feb 2026 06:55:45 GMT

Hi can I request a refund?

I paid last Januuary 22, 2026 for 33.90 Cad and I paid another January 24, 2026 22.60 cad

and i cancel the plan last Feb 4 2026. I used only for 13 days.

There are chance can i get some refund? thanks

Re: Request a Refund

BKNS27 — Fri, 20 Feb 2026 09:17:30 GMT

@ariston

Unfortunately, PM is a prepaid service so there are no refunds like postpaid service but you might receive a refund for the second charge depending on what plan you signed up for.

Click on the Chat icon and type in Submit a Ticket followed by Contact to see if an CS_Agent can help you.

Your request is similar to:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Did-not-get-20-off-promo-on-my-next-billing-cycle/td-p/1416161

Re: Request a Refund

ariston — Fri, 20 Feb 2026 14:18:07 GMT

Fizz Mobile is also a Prepaid service but I got a full refund.

I am just asking a refund because i paid PM twice. the total is 55 Cad and i used only 13 days

Re: Request a Refund

hairbag1 — Fri, 20 Feb 2026 14:21:36 GMT

@ariston wrote:
Fizz Mobile is also a Prepaid service but I got a full refund.
I am just asking a refund because i paid PM twice. the total is 55 Cad and i used only 13 days

Understood...but with Public Mobile the philosophy is no refunds or pro-rated plan costs. You prepay for service but if you opt to cancel...you're not getting any refund. Sorry to be the bearer of bad news.

Re: Request a Refund

ariston — Fri, 27 Feb 2026 14:56:17 GMT

Unfortunately, PM is a prepaid service so there are no refunds like postpaid service but you might receive a refund for the second charge depending on what plan you signed up for.

Please I need to get the a refund for SECOND CHARGE

Re: Request a Refund

hTideGnow — Fri, 27 Feb 2026 15:00:13 GMT

hi @ariston

first, we are just customers here, we cannot help with refund request

but look like you already got a reply from CS_agent. You need to go back to your inbox and reply CS_agent instead and work with them for a resolution.

Re: Request a Refund

CSA_PM — Fri, 27 Feb 2026 15:00:58 GMT

Hello @ariston,

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Request a Refund

hTideGnow — Fri, 27 Feb 2026 15:02:36 GMT

hi @CSA_PM OP already opened ticket and someone replied. Don't you think it is more helpful to find the message and reply OP instead of posting how to open a trackable ticket? We can do that for OP and you don't need to do that here