eSIM

Cal_pen — Fri, 20 Feb 2026 04:26:21 GMT

I am unable to activate the eSIM that I purchased. It was the 50% off for 24 months promo with the 60 gb data.

Re: eSIM

hairbag1 — Thu, 19 Feb 2026 23:49:05 GMT

you'll have to activate with a hard sim then. Quickest is to get one on Amazon for about $5 with fast shipping...free shipping if you or friend has an Amazon Prime acct. That usually takes only 2 days to arrive. If there's a Mobile Klinik in your area, they have the sims for about $10. Once you have the sim, download the app to your cell, then log in to your acct to activate your new sim with your desired plan.

Re: eSIM

softech — Fri, 20 Feb 2026 00:05:03 GMT

@Cal_pen

there is a chance that the Public Mobile esim is already installed and just not properly enabled

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually. If you cannot find it in Inbox of your email, check also the Spam box.

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

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eSIM

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Re: eSIM