E sim error

Nivk — Thu, 19 Feb 2026 21:22:03 GMT

Keep getting error saying I cannot download my eSIM

Re: E sim error

BKNS27 — Thu, 19 Feb 2026 21:34:24 GMT

@Nivk

Is your phone on the latest iOS/OS on the PM app?

Is it a Canadian phone?

Re: E sim error

slusagm — Thu, 19 Feb 2026 21:37:29 GMT

@Nivk are you activating need account? Check your phone , check SIM Manager or Settings -> Cellular and maybe the Public Mobile eSIM was already installed by the app. If it is there, enable it and set it as Primary

If it is not there, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

topic E sim error in Get Support

E sim error

Re: E sim error

Re: E sim error