topic Phone number in Get Support

Phone number

Michka — Thu, 19 Feb 2026 18:06:39 GMT

Hello,

I received a call 2 days ago stating that you've been having trouble to move my phone number from Fonus to your company. I'm double checking if it's in the process cause I will lose access to my plan with Fonus today including calls.

Re: Phone number

Yummy — Thu, 19 Feb 2026 18:08:24 GMT

You better open a ticket through chatbot ASAP as you have to have BOTH accounts active in order to transfer number

Re: Phone number

hTideGnow — Thu, 19 Feb 2026 18:10:09 GMT

hi @Michka

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage