topic Re: Can’t Purchase eSIM in the App in Get Support

Can’t Purchase eSIM in the App

MrBaboon — Thu, 19 Feb 2026 20:47:58 GMT

Hello, I recently bought a new phone and am trying to transfer my phone number over (I previously used eSIM), however my Public Mobile App does not give me the purchase eSIM option and only shows purchase options for physical SIMs. Can someone help me fix this please? Thanks in advance!

Re: Can’t Purchase eSIM in the App

hairbag1 — Thu, 19 Feb 2026 17:42:40 GMT

@MrBaboon

you must download the Public Mobile app to your new cell. log in to your account and buy a new esim...but it'll be a free replacement esim.

Re: Can’t Purchase eSIM in the App

MrBaboon — Thu, 19 Feb 2026 17:48:54 GMT

Unfortunately I don’t have that option to purchase eSIM in my app, I also tried redownloading the app and it doesn’t work

Re: Can’t Purchase eSIM in the App

hTideGnow — Thu, 19 Feb 2026 18:06:04 GMT

hi @MrBaboon

check with PM agent and see if they can help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage