topic Re: uke in Get Support

uke

uke — Fri, 23 Jan 2026 22:29:16 GMT

My preauthorized payment plan seems to have been cancelled for some reason. I have updated my credit card information but have now been notified my phone plan might be cancelled. I just made a payment to keep my account current but it does not appear have have been applied. I know you have my old and updated credit card numbers because they show on my account. Old card has been cancelled, new card should be in effect

Re: uke

hTideGnow — Fri, 23 Jan 2026 19:05:30 GMT

hi @uke

did the payment history show PM took the money? or you just updated the credit card and didn't really pay?

check payment history page first

Re: uke

uke — Sat, 31 Jan 2026 17:49:03 GMT

I updated my credit card weeks ago. There has been no traction on it from you. I have trying to get back on my preauthorised payment plan over and over and over and over and over again for a month with no result and you have now terminated my phone plan. I have spent close to 7 hours trying to get this resolved. This is very frustrating.%”

Re: uke

Dunkman — Sat, 31 Jan 2026 17:52:29 GMT

@uke

Unfortunately, for some reason, some customers have issues with updating credit card and paying afterwards. Have you tried updating the information on the PM app? If on the website, try a different web browser, clear cache or incognito mode.

I will try to escalate to CSA_PM agent.

Re: uke

CSA_PM — Tue, 03 Feb 2026 21:39:53 GMT

Thank you for the escalation. Situation solved privately .

Re: uke

uke — Thu, 19 Feb 2026 17:18:50 GMT

I thought my preauthorized payment situation was resolved when my January payment was posted 2 weeks ago. In checking my bank account, no February payment has been posted and it's beyond the normal payment date schedule. Has the problem been resolved?

Re: uke

hTideGnow — Thu, 19 Feb 2026 17:21:12 GMT

hi @uke

do you have service now?

and when was Jan payment? PM charges every 30 days