topic Re: autopay in Get Support

autopay

Unboundstash — Tue, 04 Jan 2022 23:19:29 GMT

I am on autopay. I dont have enough $ to renew my current plan. I made a new plan but it wont let me activate it until I have paid my old one....i cant turn off autopay as i dont remember my PIN. Help. @CS_Agent

Re: autopay

will13am — Thu, 28 Jun 2018 18:11:47 GMT

@Unboundstash, if your account is in active status, you can select a new plan and future date the change so that it occurs at renewal time. If you want the change to occur immediately, you will be required to pay for the cost of the new plan right now. If the account is currently in suspended status, you will be required to seek moderator team help with plan changes. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for information on contacting the moderator team.

Re: autopay

CS_Agent — Thu, 28 Jun 2018 18:14:12 GMT

Hi there @Unboundstash,

Please do sent us a private message with your account information for assistance.

Thank you!