topic incoming calls in Get Support

incoming calls

Yorkie2510 — Thu, 19 Feb 2026 13:16:48 GMT

why does my phone go to voicemail and not give me the opportunity to answer a call from "no caller id" and after that there was another call that I could not answer from a medical office

Re: incoming calls

slusagm — Thu, 19 Feb 2026 13:43:38 GMT

@Yorkie2510

can you at least make outbound calls?

check if your phone is VoLTE compatible with PM, not sure if VoLTE is the problem:

https://www.publicmobile.ca/en/get-help/articles/volte

or are you in Vancouver area? there is active issue in the area:
https://www.telus.com/en/bc/outages

also, try Reboot phone and Reset network settings

Re: incoming calls

BKNS27 — Thu, 19 Feb 2026 17:25:00 GMT

@Yorkie2510

Do you have an iPhone?

I have the same issue on my iPhone 14 Pro Max because I have my setting set to Screen/Filter Unknown Callers.