topic Re: Port Failed. Want a new number. in Get Support

Port Failed. Want a new number.

pattyking18 — Tue, 04 Jan 2022 23:19:28 GMT

My port failed. I want to choose a new number.

When I try to choose a new number in Self-Service, it says 'phone number change failed'. How do I fix this?

Re: Port Failed. Want a new number.

suno — Tue, 15 Nov 2016 00:54:19 GMT

I think you need to wait 24 hours (or at least till midnight) for the servers to reset so you can choose option to change number.

Re: Port Failed. Want a new number.

hummuschips — Tue, 15 Nov 2016 01:04:10 GMT

If the system is like Koodo, I'm going to say you can only change your number once a month and a port request is considered a number change. Your best bet is to contact a mod following the steps in the thread below.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Port Failed. Want a new number.

pattyking18 — Wed, 16 Nov 2016 16:24:32 GMT

Please help. I have no service at this point. I just want to get a new number and be done with it.

Re: Port Failed. Want a new number.

pattyking18 — Wed, 16 Nov 2016 17:05:50 GMT

@Jeremy_M

Re: Port Failed. Want a new number.

iwearsuits — Wed, 16 Nov 2016 17:08:14 GMT

I applied for the plan and it shows December autopay instead 3months. Entered my sim # as well payment info, I got a new phone number as suggested for koodo users. On confirmation I saw an error however I was still charged for the plan. I received the email stating my plan detail and price, however, I can't access my selfserve account or reset my password; the email is apparently not recognized. When I put in the sim, I do not have any calling or data service.