topic Information about cancelling subscription in Get Support

Information about cancelling subscription

Vicky96 — Thu, 19 Feb 2026 00:53:54 GMT

Hey, I switched to Public Mobile last month with a $20/month plan for 24 months and 60GB of data. But the service where I live is terrible, so I'm trying to switch providers. Will I get charged for canceling my 24-month subscription?

Re: Information about cancelling subscription

TheSterlinger — Wed, 18 Feb 2026 22:43:51 GMT

No you will not be charged. You just won't get back any credit of the money you've already paid.

If you don't need the phone number, just log into your account and Unscrbibe from the Manage Subscription tab. After 90 days of having no payment or Available Funds, the automatically be closed.

If you want to keep your same phone number, do not cancel the Public Mobile account. You must find a new provider and request to port your phone number to them. Once the port has been completed successfully, your Public Mobile account will be closed.

Re: Information about cancelling subscription

Vicky96 — Wed, 18 Feb 2026 22:44:51 GMT

Thank you @TheSterlinger