topic Re: SIM in Get Support

SIM

334lll — Wed, 18 Feb 2026 18:28:32 GMT

MY SIM is blocked and I’m having trouble getting an agent to help. What should I do?

Re: SIM

slusagm — Wed, 18 Feb 2026 18:31:53 GMT

"blocked" as in you need a PUK code to unlock the sim? or your account is not working?

open a ticket with PM. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM

will13am — Wed, 18 Feb 2026 18:31:55 GMT

@334lll , what do you mean your SIM is blocked. Perhaps your account is suspended due to non payment. Anyway, if you want to reach out to support, use the chat symbol on the lower right corner of the web page to initiate a support ticket.