topic Re: Credit in Get Support

Credit

Emily-3627 — Wed, 18 Feb 2026 15:46:40 GMT

Hi there, I redeemed my neo points on 28/12/2025. However I don’t see any credit show on my visa statement. It has been happening a few times. Can you please check it for me please? Thank you

Re: Credit

hTideGnow — Wed, 18 Feb 2026 15:42:03 GMT

hi @Emily-3627

Public Mobile cannot help with Neo credit card issue, you have to check with neo directly

Like many other credit cards, the companies has no visibility with operation of the credit card, you have to check with the credit card company to sort out the credit card issue or card reward issue

Re: Credit

computergeek541 — Wed, 18 Feb 2026 15:47:30 GMT

@Emily-3627 wrote:
Hi there, I redeemed my neo points on 28/12/2025. However I don’t see any credit show on my visa statement. It has been happening a few times. Can you please check it for me please? Thank you

This isn't a Public Mobile issue and isn't something that a Public Mobile customer support agent can fix. This needs to be taken care of by Neo Fianancial customer service.