topic Re: issue with automated payment in Get Support

issue with automated payment

reniat — Wed, 18 Feb 2026 14:28:47 GMT

is there another way to contact provider?

i have an issue with automated credit card payment and contacting service department to resolve issue

Re: issue with automated payment

BKNS27 — Wed, 18 Feb 2026 14:37:49 GMT

@reniat

PM is an online service so you can only contact a CS_Agent dm them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Meanwhile, you can purchase vouchers then dial 611 to make payments.

Vouchers can be purchased from these locations:

https://www.publicmobile.ca/en/payment-voucher?_gl=1*y91rza*_gcl_aw*R0NMLjE3NTc2Mjk0NjQuQ2owS0NRanc1b25HQmhEZUFSSXNBRks2UUpiWWVmZ2J3NjFqYkZ4RFBOdkdKSE1SUVo1ZDNoR0ZSREh5TXl6YzhPblJta0lHb0tQeXpJc2FBa2ZDRUFMd193Y0I.*_gcl_dc*R0NMLjE3NTc2Mjk0NjQuQ2owS0NRanc1b25HQmhEZUFSSXNBRks2UUpiWWVmZ2J3NjFqYkZ4RFBOdkdKSE1SUVo1ZDNoR0ZSREh5TXl6YzhPblJta0lHb0tQeXpJc2FBa2ZDRUFMd193Y0I.*_gcl_au*MTg1MjI1MDM2NC4xNzU3MDg5Mjc2LjE2MTE2NDgzOTIuMTc1Nzg1NjI0Ni4xNzU3ODU2Mjky*_ga*MjEyOTgyODY5OS4xNzQ5MjY0Mzg0*_ga_5Q4XYYJ879*czE3NjExMjE5NDgkbzc5MyRnMSR0MTc2MTEyMjQwOSRqNDUkbDAkaDA.

Re: issue with automated payment

hTideGnow — Wed, 18 Feb 2026 15:02:44 GMT

hi @reniat

if your plan has already expired or you need to pay it very soon, it is best to buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

And if you need to talk to PM support agent,  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: issue with automated payment

computergeek541 — Wed, 18 Feb 2026 15:04:35 GMT

@BKNS27 wrote:
@reniat
PM is an online service so you can only contact a CS_Agent dm them:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Meanwhile, you can purchase vouchers then dial 611 to make payments.
Vouchers can be purchased from these locations:
https://www.publicmobile.ca/en/payment-voucher?_gl=1*y91rza*_gcl_aw*R0NMLjE3NTc2Mjk0NjQuQ2owS0NRanc1b25HQmhEZUFSSXNBRks2UUpiWWVmZ2J3NjFqYkZ4RFBOdkdKSE1SUVo1ZDNoR0ZSREh5TXl6YzhPblJta0lHb0tQeXpJc2FBa2ZDRUFMd193Y0I.*_gcl_dc*R0NMLjE3NTc2Mjk0NjQuQ2owS0NRanc1b25HQmhEZUFSSXNBRks2UUpiWWVmZ2J3NjFqYkZ4RFBOdkdKSE1SUVo1ZDNoR0ZSREh5TXl6YzhPblJta0lHb0tQeXpJc2FBa2ZDRUFMd193Y0I.*_gcl_au*MTg1MjI1MDM2NC4xNzU3MDg5Mjc2LjE2MTE2NDgzOTIuMTc1Nzg1NjI0Ni4xNzU3ODU2Mjky*_ga*MjEyOTgyODY5OS4xNzQ5MjY0Mzg0*_ga_5Q4XYYJ879*czE3NjExMjE5NDgkbzc5MyRnMSR0MTc2MTEyMjQwOSRqNDUkbDAkaDA.

Cutomers are required to be the ticketing system in the chatbot (instead of direct message). Sending a direct message in the above manner automatically means slower service.