topic Moderator in Get Support

Moderator

Etiana — Wed, 18 Feb 2026 14:59:51 GMT

My eSIM is installed on my iPhone, but shows no cellular signal, my number is blank, and SMS/MMS are not working. Can a moderator manually trigger Esim provisioning.

Re: Moderator

Socrates8567 — Wed, 18 Feb 2026 01:50:50 GMT

If you need to contact customer service, here is their link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Have you tried setting it as your primary? Have you tried a network reset and rebooted your phone. That helps.

Re: Moderator

hTideGnow — Wed, 18 Feb 2026 02:14:29 GMT

hi @Etiana

make sure you removed the old carrier sim card, or disable the old carrier esim

and then reboot phone and click reset network settings and test again

if that does not work still, then ask PM support agent to check, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage