topic Activating sim card in Get Support

Activating sim card

Richakhanna — Tue, 17 Feb 2026 23:00:55 GMT

Hi there,

I purchased this plan during a promotional offer on January 28th. However, when I attempted to activate the plan, I discovered that my phone is not eSIM compatible, despite the initial confirmation that it was.

Consequently, I bought a SIM card and have been trying to activate it and port my number for the past 10 days. Unfortunately, the app is not functioning properly, which is quite frustrating.

can anyone help please!

Re: Activating sim card

hairbag1 — Tue, 17 Feb 2026 23:11:34 GMT

@Richakhanna

use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activating sim card

BKNS27 — Wed, 18 Feb 2026 00:13:03 GMT

@Richakhanna

Is your phone a Canadian phone?