topic Re: Payment failed? in Get Support

Payment failed?

Sam116 — Tue, 17 Feb 2026 11:15:40 GMT

It shows $40 payment failed for US roaming. but shows payment received on pM site. however it doesn't update to next 30 days

Re: Payment failed?

Handy1 — Tue, 17 Feb 2026 11:22:50 GMT

@Sam116 Maybe try rebooting the device and check again to see if the roaming add on was added . But if you have been charged and still not there you will need to engage support to help fix for you .

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment failed?

slusagm — Tue, 17 Feb 2026 12:27:36 GMT

you said "update to next 30 days", you meant it is a plan renewal, right? your service working? it could be just a browser cache or app cache problem. Please login My Account again using Incognito mode. Or on your phone, call *611 and confirm the cycle date